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Organization Details
Alternate Name FACS
Areas Served Waterloo Region
Description & Services
Description (Service) Child protective agency 
  • Adoption Services 
  • Commmunity Education 
  • Counselling and Referral Services 
  • Crisis Intervention 
  • Investigation of Abuse and Neglect 
  • Ongoing Support for Families 
  • Residential Services 
  • Sexual Abuse 
  • Training for Foster Parents 
Hours Mon-Thu 8:30 am-4:30 pm, Fri 9 am-4 pm * After Hours Emergency Service
Eligibility Ages: 18 year(s) and under 
Children and youth up to 18 years of age and their families
Application Application is done mainly through referral.
Languages English
Fees None
Service Categories Children's Protective Services
Contact Information
Office Phone 519-576-0540
After Hours Phone Phone regular office number and follow directions for after hours.
Fax 519-576-4709
Social Media Facebook Facebook:
Primary Contact April Moore, Executive Assistant; Phone: 519-576-0540 ext 3479; Email:
Address and Location Information
Public Comments There are two Family and Children's Services offices in the Waterlo Region * main office is located in Kitchener at 200 Ardelt Ave, N2C 2L9 * satellite office located in Cambridge at 168 Hespeler Rd, N1R 6V7
Located In Community Cambridge
Address & Map
168 Hespeler Rd
Cambridge, ON N1R 6V7
View Google Map
Intersection Hespeler Rd. and Munch Ave.
Mailing Address c/o Family & Children's Services of the Waterloo Region 
200 Ardelt Ave 
Kitchener, ON N2C 2L9
Physical Access Fully Accessible

Agency Overview

Services at this Location