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Organization Details
Alternate Name CV19
Areas Served Waterloo Region
Description & Services
Description (Service) Provides a one-stop first contact for families and young people who are looking for assistance and services for a child or youth experiencing mental health, emotional or behavioural problems. This is a joint initiative between Lutherwood and Carizon.
Hours Office Hours: Mon-Fri 8:30 am-4:30 pm 
(during Pandemic restrictions call 519-749-2932 ex. 1) Walk-in Counselling Service Hours: 
– Tue 12 pm-6:30 pm at 35 Dickson St, Cambridge – Wed 12 pm-6:30 pm at 1770 King St E, Suite 1 Kitchener – Thu 9 am-3:30 pm at Langs, 1145 Concession Rd. Cambridge – Sat 9 am-3:30 pm at 1770 King St E, Suite 1 Kitchener 
Township residents may schedule an appointment by calling Front Door at 519-749-2932. 
– Mon: North Dumfries Community Health Centre – Langs, 2958 Greenfield Rd, Ayr – Tue: Wellesley Township Community Health Centre, 1180 Queens Bush Rd, Wellesley – Wed: Interfaith Community Counselling Centre, 23B Church St., New Hamburg – Thu: Woolwich Counselling Centre, 65 Memorial Ave, Elmira
Eligibility Ages: 17 year(s) and under
Application Some programs require registration. Come to a walk-in session to register.
Languages English ; Interpretive Services - Please call ahead to arrange
Fees None
Service Categories Mental Health Evaluation ~ Youth
Contact Information
Office Phone 519-749-2932
Fax 519-749-2920
Address and Location Information
Public Comments COVID-19 Update: 
• 1770 King St Front Door sites remain open, for children’s mental health services, with minimal staff onsite. We encourage you to call and make a video or phone appointment. Contact information: (519) 749-2932 and press 1 
• While our sites are currently open at 400 Queen St. and 1770 King St. Front Door, we are encouraging people who need mental health supports to call us to make a telephone or video appointment. 
• Individuals who are facing anxiety or mild/moderate mental health challenges may also want to download the Woebot app available for Apple and Android devices. This is a free online Artificial Intelligence powered application that offers CBT- based therapy techniques. You can download Woebot through the app store, 
using the referral code “Ontario,” or you can click this link between Lutherwood and Carizon
Located In Community Kitchener
Address & Map
Front Door
1770 King St E, Suite 1
Kitchener, ON N2G 2P1
View Google Map
Intersection King St. E and Ottawa St. S
Physical Access Partially Accessible - Please call ahead so suitable arrangements can be made ; Wheelchair accessible; please call ahead so suitable arrangements can be made

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