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Organization Details
Alternate Name CV19 ; HT1 ; VCAO ; VCARS ; Victim Crisis Assistance and Referral Services ; Victim Quick Response Program Plus ; Victim Quick Response Program+ ; Victim Services ; VQRP Plus ; VQRP+
Areas Served Waterloo Region
Description & Services
Description (Service) On-site early intervention and crisis intervention * needs assessment * safety planning * referrals to community services * enhanced support for vulnerable victims * assistance with applications to VQRP+

Victim Quick Response Program+ (VQRP+) -- assistance with emergency expenses related to the incident, including home safety, accommodation, meals, transportation, basic necessities, dependent care costs, counselling, traditional Indigenous health services, cellular phones, vision care, dental care, aids for victims with disabilities, interpretation services, crime scene cleanup, government/medical documents and funeral expenses * additional assistance for victims of human trafficking includes storage locker, tattoo removal, and treatment at a recovery facility * no direct reimbursement to victims for support listed above * financial support also available for victims who sustained serious physical injuries during a crime and for parents of child homicide victims and spouses of homicide victims
Hours Mon-Sun 24 hours
Eligibility Ages: 19 year(s) and up 
Victims of crime and tragic circumstances * VQRP+ -- victims, immediate family members, and witnesses in the direct aftermath of violent crimes
Application Referral by police, emergency services, community agency or self referral
Languages English ; French ; Arabic ; Chinese (Mandarin) ; Dutch ; Farsi ; Hindi ; Portuguese ; Punjabi ; Spanish ; Urdu ; Multiple, please call for information
Fees None
Service Categories Case/Care Management ~ Crime Victims ; Crime Victim Compensation ; Crime Victim Compensation ~ Victims of Human Trafficking ; General Crime Victim Assistance ; In Person Crisis Intervention ~ Crime Victims ; Specialized Information and Referral ~ Crime Victims
Contact Information
Office Phone 519-585-2363
After Hours Phone 519-570-5143
Crisis Phone 519-585-2363 or 519-570-5143
Fax 519-746-5658
Social Media Facebook Facebook:
Twitter Twitter:
Primary Contact Diana Boal, Executive Director, Victim Services of Waterloo Region; Phone: 519-585-2363; Fax: 519-746-5658; Email:
Alternate Contact Mary Lou Binkle, Crisis Response Coordinator, Victim Services of Waterloo Region; Phone: 519-650-8500 ext 4464; Fax: 519-579-5593; Email:
Address and Location Information
Public Comments In-person services suspended except for some requests from emergency services on case-by-case basis, all other services provided remotely
Site Location Waterloo Regional Police, South Division
Located In Community Cambridge
Address & Map
Waterloo Region Police, South Division
176 Hespeler Rd
Cambridge, ON N1R 6V7
View Google Map
Intersection Hespeler Rd. and Munch Ave.
Mailing Address P.O. Box 3070 
Victim Services of Waterloo Region 
200 Maple Grove Rd, Attn: Central Division 
Cambridge, ON N3H 5M1
Physical Access Fully Accessible

Agency Overview

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