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Contact Information
Office Phone 519-585-2363
After Hours Phone 519-570-5143
Crisis Phone 519-585-2363 or 519-570-5143
Fax 519-746-5658
Primary Contact Diana Boal, Executive Director, Victim Services of Waterloo Region; Phone: 519-585-2363; Fax: 519-746-5658; Email:
Alternate Contact Mary Lou Binkle, Crisis Response Coordinator, Victim Services of Waterloo Region; Phone: 519-650-8500 ext 4464; Fax: 519-579-5593; Email:
Address and Location Information
Areas Served Waterloo Region
Site Location Waterloo Regional Police, South Division
Located In Community Cambridge
Address & Map
Waterloo Region Police, South Division
176 Hespeler Rd
Cambridge, ON N1R 6V7
View Google Map
Intersection Hespeler Rd. and Munch Ave.
Mailing Address P.O. Box 3070 
Victim Services of Waterloo Region 
200 Maple Grove Rd, Attn: Central Division 
Cambridge, ON N3H 5M1
Physical Access Fully Accessible
Organization Details
Description (Service) On-site early intervention and crisis intervention * safety planning * referrals to community services * provision of cellular telephones for eligible victims * enhanced support for vulnerable victims

Victim Quick Response Program (VQRP) -- immediate assistance with emergency expenses related to the incident, including emergency home safety, accommodation, meals, transportation, dependent care costs, counselling, cellular phones, vision care, crime scene cleanup, and funeral expenses * additional assistance for victims of human trafficking include replacement of government documents, storage locker, dental, tattoo removal, and treatment at a recovery facility * no direct reimbursement to victims
Description & Services
Hours Mon-Sun 24 hours
Eligibility Ages: 19 year(s) and up 
Victims of crime and tragic circumstances * VQRP -- victims of violent crime who have no other financial resources
Application Referral by police, emergency services, community agency or self referral
Languages English ; French ; Arabic ; Chinese (Mandarin) ; Dutch ; Farsi ; Hindi ; Portuguese ; Punjabi ; Spanish ; Urdu ; Multiple, please call for information
Fees None
Service Categories Case/Care Management ~ Crime Victims ; Crime Victim Compensation ; Crime Victim Compensation ~ Victims of Human Trafficking ; General Crime Victim Assistance ; In Person Crisis Intervention ~ Crime Victims ; Mobile Devices ~ Crime Victims ; Specialized Information and Referral ~ Crime Victims

Agency Overview

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