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Organization Details
Alternate Name CV19
Areas Served Waterloo Region
Description & Services
Description (Service) 24-hour crisis line, 40-bed crisis shelter, support groups, and community referrals, for women and their children in abusive relationships. 
Women's Crisis Services of Waterloo Region has a commitment to helping women and their children develop new family patterns, free from abuse, in an atmosphere of trust and openness. 
The services of Women's Crisis Services of Waterloo Region are open to all women irrespective of ethnicity, sexual orientation, physical ability and age. They recognize that discrimination is in itself a form of abuse. 
Programs include: 
-Emergency shelter. Support, referrals, advocacy, groups for women.  
-Children's program. 
-Outreach program for women who are considering or have already left an abusive relationship. Offers one to one support, advocacy and referrals. 
-Safe Steps program for mothers and children who have experienced/witnessed abuse.
Hours Mon-Sun 24 hours
Eligibility Ages: 16 year(s) and up 
Women and their dependents, male children up to 18 years.
Application Phone, Email, Walk-In or Referral
Languages English ; Interpretive Services
Fees None
Service Categories Domestic Violence Shelters
Contact Information
Office Phone 519-741-9184 ext. 2002
Crisis Phone 519-653-2422
Fax 519-653-0902
Primary Contact Jennifer Hutton, Chief Executive Officer; Phone: 519-741-9184 ext 2111; Email:
Alternate Contact Carolyn Albrecht, Senior Director of Operations; Phone: 519-741-9184 ext 2002; Email:
Address and Location Information
Public Comments COVID-19 Update: We remain open to accept new intakes. We have put strict rules in place around social distancing, no visitors and not leaving the shelter. New intakes must self isolate for 14 days. 
We now have a “Let’s Talk” feature on their website . With this tool, women can chat online directly with an outreach worker.  
We continue to provide individual support, but no groups are running.In an effort to respect the privacy of their clients and blend into residential scale, Women's Crisis Services of Waterloo Region attempts to keep their address information private.
Located In Community Cambridge
Address & Map
10 Acorn Way
Cambridge, ON N1R 8M5
View Google Map
Intersection Acorn Way and Elgin St.
Physical Access Fully Accessible

Agency Overview

Services at this Location