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Organization Details
Alternate Name CV19
Areas Served Waterloo Region
Description & Services
Description (Service) Women's Crisis Services of Waterloo Region operates two emergency shelters for abused women and their children: Anselma House in Kitchener (519) 742-5894 and Haven House in Cambridge (519) 653-2422 plus a regional Outreach program. Serve women age 16 plus, with or without their children. The phone crisis lines are available 24/7. 
Can be reached by text, instructions on website for how to erase browser history. Also offer translation services, both in person and on the phone. 
This is a free service, both in shelter and outreach programs.
Hours Mon-Sun 24 hours
Eligibility Ages: 16 year(s) and up 
Women and their female children of any age; male children up to 18 years.
Application Phone, Email, Walk-In or Referral
Languages English ; Interpretive Services
Fees None
Service Categories Domestic Violence Hotlines ~ Women ; Domestic Violence Shelters
Contact Information
Office Phone 519-741-9184
Toll Free Phone 1-800-410-4482
Crisis Phone 519-742-5894
Fax 519-741-1478
Social Media Facebook Facebook:
Primary Contact Mary Zilney, Chief Executive Officer; Phone: 519-741-9184 ext 2111; Email:
Address and Location Information
Public Comments COVID-19 Update: We remain open to accept new intakes. We have put strict rules in place around social distancing, no visitors and not leaving the shelter. New intakes must self isolate for 14 days. 
We now have a “Let’s Talk” feature on their website . With this tool, women can chat online directly with an outreach worker.  
We continue to provide individual support, but no groups are running.
Located In Community Kitchener
Address & Map
700 Heritage Dr
Kitchener, ON N2A 3N8
View Google Map
Intersection Lackner Blvd. and Ottawa St. S
Physical Access Fully Accessible

Agency Overview

Locations for this Service