Region of Waterloo, Community Services Department

Site: Waterloo Office

Service: Waterloo Region Energy Assistance Program

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Organization Details
Alternate Name WREAP
Areas Served Waterloo Region
Description & Services
Description (Service) Helps households with low-incomes avoid the consequences of not being able to pay their utility bills, such as loss of heat or homelessness.
Hours Mon-Fri 8:30 am-4:30 pm
Eligibility Low-income individuals and families unable to pay their utilities. 
May be eligible if applicant receives social assistance or lives in a low-income home and total household income (after tax) is: 
  • Less than $28,000 
  • $28,001 to $39,000 if three or more people live in the household 
  • $39,001 to $48,000 if five or more people live in the household 
  • $48,001 to 52,000 if seven or more people live in the household 
Application Call 519-883-2100 and select Option 1 to apply. Documents required:  
  • Social Insurance Number 
  • Health Card Number 
  • Banking information (including account number) 
  • Information on assets and income 
  • Rent or mortgage amount 
Languages English ; Interpretive Services
Fees None
Service Categories Utility Assistance
Contact Information
Office Phone 519-883-2100 ext. 1
Address and Location Information
Located In Community Waterloo
Address & Map
99 Regina St S
Waterloo, ON N2J 4G6
View Google Map
Intersection Erb St. W and King St. S
Mailing Address c/o The Region of Waterloo 
P.O. Box 9051 
150 Frederick St 
Kitchener, ON N2G 4J3
Physical Access Fully Accessible

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