Region of Waterloo, Community Services Department

Site: Waterloo Office

Service: Low-Income Energy Assistance Program

Add Record Add Record | Suggest Update
Organization Details
Areas Served Waterloo Region
Description & Services
Description (Service) Helps households with low-incomes avoid the consequences of not being able to pay their hydrobills, such as loss of heat or homelessness.
Hours Mon-Fri 8:30 am-4:30 pm
Eligibility Availability of funding is limited to Hydro One residential customers who meet the  
following conditions: 
Have a pre-tax household income at or below the Statistics Canada Low-Income Cut-off + 15% 
Have electricity bills that are currently in arrears 
Are in threat of disconnection 
Have made prior attempt to pay bills and address their electricity account. 
Receipt of financial assistance will allow the customer to sustain electricity service
Application Call 519-883-2100 and select Option 1 to apply.
Languages English ; Interpretive Services
Fees None
Service Categories Utility Assistance
Contact Information
Office Phone 519-883-2100
Address and Location Information
Located In Community Waterloo
Address & Map
99 Regina St S
Waterloo, ON N2J 4G6
View Google Map
Intersection Erb St. W and King St. S
Mailing Address c/o The Region of Waterloo 
P.O. Box 9051 
150 Frederick St 
Kitchener, ON N2G 4J3
Physical Access Fully Accessible

Agency Overview

Locations for this Service