Region of Waterloo, Community Services Department

Site: Waterloo Office

Service: Low-Income Energy Assistance Program

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Organization Details
Areas Served Waterloo Region
Description & Services
Description (Service) Helps households with low-incomes avoid the consequences of not being able to pay their hydrobills, such as loss of heat or homelessness.
Hours Mon-Fri 8:30 am-4:30 pm
Eligibility Availability of funding is limited to Hydro One residential customers who meet the  
following conditions: 
  • Have a pre-tax household income at or below the Statistics Canada Low-Income Cut-off + 15% 
  • Have electricity bills that are currently in arrears 
  • Are in threat of disconnection 
  • Have made prior attempt to pay bills and address their electricity account 
  • Receipt of financial assistance will allow the customer to sustain electricity service 
Application Call 519-883-2100 and select Option 1 to apply.
Languages English ; Interpretive Services
Fees None
Service Categories Utility Assistance
Contact Information
Office Phone 1-855-487-5327
Address and Location Information
Located In Community Waterloo
Address & Map
99 Regina St S
Waterloo, ON N2J 4G6
View Google Map
Intersection Erb St. W and King St. S
Mailing Address c/o The Region of Waterloo 
P.O. Box 9051 
150 Frederick St 
Kitchener, ON N2G 4J3
Physical Access Fully Accessible

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