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Organization Details
Areas Served Kitchener ; Waterloo
Description & Services
Description (Service) Offer a wide range of culturally and linguistically appropriate services to Canadian-born citizens, naturalized citizens, permanent residents, refugees, international students and temporary foreign workers to help them settle and integrate into the community. 
Successful integration is a two way process that requires adjustments for both newcomers and the community; settlement workers work closely with other agencies, businesses and all levels of government to ensure this happens.  
Assists clients with issues they are encountering in adapting to their new home and ensuring that agency services are accessible to them regardless of how long they have been in Canada. Offers settlement services in-house and throughout the community.  
Many of the Settlement Counsellors work out of branches of both the Waterloo and Kitchener Public Libraries to better reach the community.
Hours Mon-Thu 9 am-5 pm * Fri 9 am-1 pm
Eligibility Immigrants and Refugees
Application No application required
Languages English ; Arabic ; Chinese (Cantonese) ; Chinese (Mandarin) ; Dutch ; Hindi ; Italian ; Kurdish ; Punjabi ; Spanish ; Ukrainian ; Urdu ; Interpretive Services
Fees None - Please contact for more information
Service Categories Immigrant/Refugee Employment Programs ; Interpretation/Translation ; Interpretation/Translation ~ Syrian Community ; Newcomer Settlement Services ; Newcomer Settlement Services ~ Refugees ; Newcomer Settlement Services ~ Syrian Community ; Sponsorship Programs ~ Refugees ; Sponsorship Programs ~ Syrian Community
Contact Information
Office Phone 519-745-2531
Address and Location Information
Located In Community Kitchener
Address & Map
102 King St W
Kitchener, ON N2G 1A6
View Google Map
Intersection Queens St. S and King St. E
Physical Access Partially Accessible - Wheelchair Accessible

Agency Overview

Services at this Location