Add Record Add Record | Suggest Update
Organization Details
Alternate Name CV19
Areas Served Kitchener ; Waterloo
Description & Services
Description (Service) Offer a wide range of culturally and linguistically appropriate services to Canadian-born citizens, naturalized citizens, permanent residents, refugees, international students and temporary foreign workers to help them settle and integrate into the community. 
Successful integration is a two way process that requires adjustments for both newcomers and the community; settlement workers work closely with other agencies, businesses and all levels of government to ensure this happens.  
Assists clients with issues they are encountering in adapting to their new home and ensuring that agency services are accessible to them regardless of how long they have been in Canada. Offers settlement services in-house and throughout the community.  
Many of the Settlement Counsellors work out of branches of both the Waterloo and Kitchener Public Libraries to better reach the community.
Hours Mon-Thu 9 am-5 pm * Fri 9 am-1 pm
Eligibility Immigrants and Refugees
Application No application required
Languages English ; Arabic ; Chinese (Cantonese) ; Chinese (Mandarin) ; Dutch ; Hindi ; Italian ; Kurdish ; Punjabi ; Spanish ; Ukrainian ; Urdu ; Interpretive Services
Fees None - Please contact for more information
Service Categories Immigrant/Refugee Employment Programs ; Interpretation/Translation ; Interpretation/Translation ~ Syrian Community ; Newcomer Settlement Services ; Newcomer Settlement Services ~ Refugees ; Newcomer Settlement Services ~ Syrian Community ; Sponsorship Programs ~ Refugees ; Sponsorship Programs ~ Syrian Community
Contact Information
Office Phone 519-745-2531
Social Media Facebook Facebook:
Instagram Instagram:
Twitter Twitter:
YouTube YouTube:
Address and Location Information
Public Comments COVID-19 Update: 
The Kitchener-Waterloo Multicultural Centre is committed to serving our community remotely during the unprecedented COVID-19 pandemic via phone, email and video conferencing. 
Interpretation services are being provided remotely (phone or videoconferencing) in over 50 languages. Visit or email if you require an interpreter. 
Our Employment Team is supporting those who are/have become unemployed by helping with resume preparation, online networking, virtual workshops, and providing resources for skills development/upgrading that people can do from home.
Located In Community Kitchener
Address & Map
102 King St W
Kitchener, ON N2G 1A6
View Google Map
Intersection Queens St. S and King St. E
Physical Access Partially Accessible - Wheelchair Accessible

Agency Overview

Services at this Location