Waterloo Region Housing

Site: Kitchener-Access Centre

Service: Shelter Helplines

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Organization Details
Areas Served Waterloo Region
Description & Services
Description (Service) Every situation is different. Staff will talk with individuals to better understand their situation. Then staff will work with individuals to come up with a plan that is right for them. It could be helping to arrange a temporary stay with family or working with the landlord to prevent eviction. Staff can also connect people to agencies for more help to resolve issues with their housing. 
If individuals do need a temporary shelter stay, staff can refer them to an agency for service.
  • Single adults across the region: Call 519-624-9133 8 am-12 midnight, Mon-Sun 
  • Youth age 16 to 25 in Kitchener-Waterloo: Call 519-742-2788 Mon-Sun 24 hours (oneROOF) 
  • Youth age 12 to 17 in Kitchener-Waterloo: Call 519-749-1450 Mon-Sun 24 hour (Save Haven) 
  • Youth in Cambridge: Call 519-998-7292 8 am- 12 midnight, Mon-Sun 
  • Families across the region: Call 519-749-2450 8:30 am-4:30 pm Mon-Fri 
Eligibility Individuals and families at risk of homelessness
Application No application required
Languages English
Fees None
Service Categories Homeless Shelter ; Shelter Information Services ; Youth Shelters ~ Youth
Contact Information
Website https://www.regionofwaterloo.ca/en/living-here/emergency-shelters-and-transitional-housing.aspx
Primary Contact Argus (age 26 and over); Phone: 519-624-9133
Alternate Contact oneROOF (age 25 and under); Phone: 519-742-6547
Address and Location Information
Public Comments There is also an office located at 235 King St. E in Kitchener.
Located In Community Waterloo Region
Physical Access Not Accessible

Agency Overview

Locations for this Service